Organizational Diagnostics | vonclemmleader.com

THE CRITICAL FIRST STEP: DIAGNOSTICS

Many organizations spend time and resources on programs that don't target the real problem-and are justifiably disappointed when results are poor or short-lived. The focus on fixing symptoms rather than causes costs organizations time, money, and results.

Symptom: Poor customer service.
Fix: A minor change in hiring practices may be a better solution than a day-long customer service training.

Symptom: Poor departmental performance
Fix: Mediating priority conflicts between two managers might improve performance more effectively than taking the entire group off-site for a teambuilding event.

Our thorough, detailed diagnosis ensures you can address the real cause of lower-than-expected performance. No area falls through the cracks, so our plan for your successful future really works.

HOW DOES IT WORK?

We use a variety of surveys, tests, and assessments delivered through this website. We supplement these assessments with consultant-conducted interviews as needed.

Here are some of the assessment tools we use:

Organizational or Departmental Surveys

Surveys help assess an organization or department's current state of functioning by identifying strengths and weaknesses in business processes, team interactions, employee satisfaction, management practices, and leadership functioning. This information is then connected to the bottom line by linking assessment results to tangible business outcomes such as productivity, profitability, customer satisfaction, and quality.

Training or Coaching Needs Assessments

Poor performance has many causes: a knowledge or skills deficit, a poor fit between employee and job, or a lack of performance feedback. Our training and coaching needs assessments help you quickly pinpoint the real cause of sub-optimal performance. We then work with you to identify a targeted process that fits your organization's strategy, values, resource constraints and desired outcomes. For a list of training workshops, click here. For leadership coaching services, please click here.

Individual and Team Leadership Assessments

We offer a variety of personality, leadership, communication, and team assessments, such as Myers-Briggs, the Enneagram, Emotional Intelligence, and the Team Interaction Survey (TIS), to provide validated, reliable information that helps pinpoint areas for individual and team development. For more information, see Leadership, Personality and Career Assessments.

Online 360-degree Feedback Process

Leaders are often isolated from feedback, but their performance influences the direction and culture of an entire organization. The 360-degree feedback process allows leaders in your organization to get confidential performance feedback from bosses, peers, direct reports and/or customers about their skills, competencies, and reputation.

Through the 360 process, individuals can objectively see their strengths and weaknesses, examine the gap between their self-perception and others' perceptions, and better understand what skills and behaviors are expected in the organization. Feedback from a number of different sources is more reliable and accurate than relying on one viewpoint, and provides specific developmental goals for the individual.

This customizable, internet-based 360-degree feedback process is available through our website.

HOW CAN DIAGNOSTICS HELP YOUR ORGANIZATION?


	Concrete Blueprints to Follow "Von Clemm Leadership was able to bring the necessary outside, objective viewpoint to the organization, along with the technical skills to give practical application to media buzzwords like 'empowerment' and 'cultural change.' This gave us concrete blueprints to follow and formal touch points to monitor our progress. Any training they provided went into everyone's heads and stayed there, versus having handwritten notes tucked away for safekeeping. Von Clemm Leadership has been instrumental to our organization's success."

	Lori T. Zudell Managing Partner Firm Solutions Tampa, Florida